Delivery & Returns

We cannot guarantee delivery times but will endeavour to deliver your items to you within 3-5 working days on receipt of payment. (This is subject to Royal Mail delivery times, however we aim to dispatch any orders within 1 working day on receipt of payment). If you wish to receive your purchase by special delivery then the cost will be £6.95 irrespective of the package size (we recommend that you choose this option as it insures your purchase against damage or loss).

 

Purchasing Items offered for sale at www.925treats.co.uk are subject to availability. In order to purchase any of the items offered by 925 Treats please click the "Add to Shopping Basket" option which is displayed on each product page. Once you have submitted your order to purchase a product by selecting the button "Check Out" and proceed as instructed. You will be required to input your details and may also create an account with Charms by Treats at this time. Creating an account enables you to avoid having to re-enter any delivery details in the future and also to view the status of your purchase. Once you have submitted your purchase, we will send you an e-mail confirming receipt of your order containing the details of your order. We will then contact you on the details you have submitted to request payment. The order which you place represents an offer to us to purchase a product which is then accepted by us when we send an e-mail confirming that we have accepted your order. Until such time that you have completed the checkout process, items will remain for sale on our website and as such we encourage that you submit all details to ensure that your order is made as soon as possible to ensure that you avoid any disappointment caused by the item being sold to another customer. Once payment is received the contract between you and 925 Treats will be filed and may be viewed (provided you have created an account prior to your purchase) on-line. If you do not have an account then the details will not be available on-line but kept by us in according to our privacy policy.

 
Return Policy & Instructions
In the event that the purchase you have made is unsuitable, you must inform us within 7 calendar days of receipt. This can be done by e-mailing us at sales@925treats.com or by phone on 01269 597332. In your e-mail you must include your order number and the item you wish to return (please include the reference number for the item) and we will then issue you with a reference number. This reference number should be placed in the returns box on your invoice. The completed invoice (copy is acceptable) together with the item(s) you are returning should then be returned in perfect condition together with the original packaging within 21 calendar days of receiving your original order. Provided that these conditions are met then we will be happy to provide a refund/exchange to you. Please note that any items received outside of the 21 calendar day period will only be subject to credit from 925 Treats. A refund will not be possible if the item(s) arrive damaged as a result of the original packaging not being used, in such cases item(s) will be returned to you. Under no circumstance will 925 Treats accept the return of earrings, unless damaged, as we must comply with current Health & Hygiene regulations. This does not affect your statutory rights.
 
When returning items you must bear the cost of any such return, excluding where the item is faulty, and will be required to arrange and pay for the return of any item(s) to us. When returning items we strongly recommended that you obtain proof of posting and we will not accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, 925 Treats will arrange for an exchange to be made where possible. In instances where an item is returned due to a fault, and the item is no longer available a credit or a refund will be offered. In all instances 925 Treats's decision is final. Please note that we do not accept returns on earrings unless they are faulty.
 

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